Important information
This notice applies to the personal information you may provide to Agnieszka Jacewicz when contacting www.aj-psychotherapy.com using the postal address, telephone number and email address provided for the www.aj-psychotherapy.com (see section A below).
The practitioner respects the privacy of your personal data. This notice sets out important information about individual privacy rights and how the law protects individuals. Should you have any concerns with respect to the use of the personal information you have provided in contacting Agnieszka Jacewicz or using the website, please email me using contact@aj-psychotherapy.com
A. Contacting Agnieszka Jacewicz of www.aj-psychotherapy.com
Personal information means any information about an individual from which that personal can be identified. When you use the 'contact page' on www.aj-psychotherapy.com using the contact details on the website, you may provide the following personal information:
• Identity and contact information includes name, email address and telephone numbers; and
• Details of any enquiry concerning the services offered.
This information will be received by Agnieszka Jacewicz. The personal data you provide Agnieszka Jacewicz with will be stored securely for the purposes of responding to your enquiry and retained no longer than is necessary to process the request. This personal data will not be shared by Agnieszka Jacewicz.. Agnieszka Jacewicz has a legitimate interest in processing this personal data for the purposes of responding to your enquiry.
Agnieszka Jacewicz has put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
This information is not transferred outside of the European Economic Area.
B. Booking an appointment and engaging.
When sending request for an appointment through the ‘contact page’ facility of the through the website, you may provide the following personal information:
• Identity and contact information includes name, email address and telephone numbers; and
• Your request for an appointment.
This information is directed automatically to the email account of Agnieszka Jacewicz and is not shared.
The personal information you provide, including your clinical file, will be held securely by Agnieszka Jacewicz and will not be shared with any other practitioners.
Your legal rights
You have the following rights with respect to the personal data held by Agnieszka Jacewicz:
• Request access to personal information(commonly known as a "data subject access request").
• Request correction of the personal information that held about them. This enables them to request for any incomplete or inaccurate data held about you to be corrected.
• Request erasure of personal information. You can ask to delete or remove personal information where there is no good reason for it to continue to be processed.
• Object to processing of personal informationwhere there is something about your particular situation which makes you want to object to processing on the ground of legitimate interests as you feel it impacts on your fundamental rights and freedoms.
• Request restriction of processing of personal information. You can ask me to suspend the processing of their personal information in the specific circumstances.
A more detailed explanation of these individual rights can be found on the website of Information Commissioner’s Office (‘ICO’) www.ico.org.uk.
Direct requests with respect to any requests to book an appointment or personal data shared in the course of your professional engagement to contact@aj-psychotherapy.com.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). However, if you have any concerns, please raise these with Agnieszka Jacewicz so we can try to resolve these before contacting the ICO.
In my role as your therapist / counsellor, I will hold personal information about you. This privacy notice explains how I look after your personal information. It informs you about your privacy rights and how the law protects you.
It is important that you read this privacy notice so that you are fully aware of how and why I am holding and using your personal information.
Personal information that I obtain
Personal information means any information about an individual from which that personal can be identified. I may obtain, use, store and transfer different kinds of personal information about you.
• Identity and contact information includes your name, marital status, title, date of birth, gender, address, email address and telephone numbers.
• Professional contact information includes details of other medical professionals, such as GP and / or psychiatrist, involved in your care.
• Therapy / counselling information includes information used to provide counselling / therapy to you including information provided to me or generated by me in the course of therapy and counselling.
• Financial and transaction information includes your bank account details, payment card details, insurance details, invoice amounts and payments.
In the course of your therapy / counselling, I may also obtain special category data about you. Special category data includes personal data which reveals racial or ethnic origin, religious or philosophical beliefs, trade union membership, data concerning health and data concerning a person’s sex life or sexual orientation.
It is important that the personal information which I hold about you is up to date and accurate. Please inform me of any changes to your personal information during the course of our relationship.
How I obtain personal information
I may obtain personal information about you from a number of sources:
• From you.
• From insurers where you have been referred to me by your insurer and / or my fees are being paid through insurance arrangements.
• From a GP, psychiatrist or other medical practitioner with whom I may need to communicate for the purposes of your therapy / counselling.
• Publicly available material.
How I use your personal information
I use your personal information for the following purposes:
• For the purposes of your therapy / counselling.
• To arrange payment of my fees by you or a third party, such as an insurer, and for the purposes of financial accounting with respect to my private therapy / counselling practice.
• For the purpose of meeting my professional, regulatory and legal obligations, including professional supervision.
• For the purposes of regulatory or legal proceedings.
• Where I believe you or others are at risk of harm, for the purposes of safeguarding you or others against such harm.
The basis upon which I use personal information
I will only use and hold your personal information (including special category information) where there is a lawful basis for me to do so. These are where it is necessary:
• For the purpose of my legitimate interests in providing professional therapy / counselling services to you and managing a private therapy / counselling practice, which do not override your interests and fundamental rights.
• To comply with a legal obligation.
When I use and hold your special category information, it will be where it is necessary:
• For the purposes of the provision of healthcare and treatment and in light of my professional obligations of confidentiality.
• For the purposes of safeguarding an individual from harm.
• For the purposes of providing confidential counselling service.
• To establish, exercise or defend legal claims.
I do not rely upon your consent in using or holding your personal information or special category information in the usual course of my private practice.
How long I keep personal information
Generally, I will hold your personal information for a period of seven years after the conclusion of our clinical relationship, unless it is necessary to retain your personal information for longer, for example, because:
• There are safeguarding concerns with respect to you or any other individual.
• There is an ongoing possibility of regulatory or legal proceedings.
• I am subject to an ongoing legal obligation.
Who I share personal information with
I will only share your personal information, where it is necessary for the purposes above, with the following:
• A GP, psychiatrist or other medical practitioner with whom I may need to communicate for the purposes of your therapy / counselling.
• My supervisor for the purposes of meeting my professional requirements for regular supervision.
• Insurers or other third parties for the purposes of arranging payment of my fees.
• My accountant for the purposes of financial accounting with respect to my therapy / counselling practice.
• Relevant organisations where there are safeguarding concerns with respect to you or any other individual.
• Relevant bodies or organisations where I am legally obliged to do so.
International transfer of personal information
I do not transfer your personal information outside of the European Economic Area.
How I protect personal information
I have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am required to do so.
I will only share your personal information where it is necessary for the purposes above and I am satisfied that the individual or organisation complies with its obligations to keep your personal information secure. In addition, my supervisor is subject to professional obligations of confidentiality.
The legal rights of individuals whose personal information I process
You have the following rights:
• Request access to your personal information (commonly known as a "data subject access request"). You can request a copy of your personal information that I hold and check that I am lawfully processing it.
• Request correction of the personal information that I hold about you. This enables you to request for any incomplete or inaccurate data I hold about you corrected.
• Request erasure of your personal information. You can ask me to delete or remove personal information where there is no good reason for me continuing to process it. You also have the right to ask me to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where I may have processed your information unlawfully or where I am required to erase your personal data to comply with local law.
• Object to processing of personal information where I am relying on my legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feels it impacts on your fundamental rights and freedoms.
• Request restriction of processing of your personal information. You can ask me to suspend the processing of your personal information in the following scenarios: (a) if you want me to establish the information's accuracy; (b) where my use of the data is unlawful but you do not want me to erase it; (c) where you need me to hold the data even if I no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to my use of your information but I need to verify whether I have overriding legitimate interest to use it
These rights are subject to various legal exceptions. If you make any of the requests above, I would explain to you in my response if I have relied upon any of these exceptions.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). Full details can be found on the ICO’s website www.ico.org.uk. However, if you have any concerns, I would be grateful for a chance to deal with these before you approach the ICO.
Changes to this privacy notice
I keep this privacy notice under regular review. This privacy notice was last updated on 25 May 2018.